Need IT Support?

IT Support South Africa helps you find the best quote, fast, on IT support, cyber security and cloud services across South Africa. Describe the job once, and LEADERR APPROVED providers who cover your area reply with prices.

• Tell us what you need: a managed contract, a one-off repair, a security project or new hardware.
• Providers who cover your area reply with availability and prices, and you compare them yourself.
• This website does not supply hardware, run systems or carry out any IT work.
• The provider you appoint does the work, supports it and sets its own terms.

What Providers Quote For

How It Works

• Describe the job. One short request: what you need and roughly how many people.
• Providers reply. Those covering your area send availability and prices.
• You compare. Side by side, on scope and price, not on who answered first.
• You appoint. Directly with the provider. We are not party to the work.

What Most Businesses Should Fix First

• Multi-factor authentication. On email above all. It stops the most common attack outright.
• A tested backup. Not a backup that runs, a backup somebody has restored from.
• Patching that actually happens. On a schedule, not when a user clicks the reminder.
• Modern endpoint protection. Managed from one console across every machine.
• A second internet line. Once the business runs on cloud services, one line is a single point of failure.
• Power for the network. The router and the fibre box, so load shedding does not stop the day.

Choosing How to Buy Support

• Hourly. Lowest commitment, highest rate, and you join the queue in a crisis.
• A block of hours. Bought up front at a better rate and drawn down.
• A monthly retainer. Agreed hours and an agreed response time.
• Per user per month. Everything in scope, priced by headcount.
• Co-managed. Keep your own person and buy the tools, cover and specialist skills.
• Project only. Suited to a business whose systems rarely change.

IT Support Prices at a Glance

Ballpark ranges across the common jobs, so you can check a quotation.

What to Include in Your Request

• The address. Suburb and town, so a provider knows whether they cover you.
• How many people. And how many work away from the office.
• What you run. Servers, cloud only, or a mix, and the software the business runs on.
• What you have now. An internal person, another provider, or nobody.
• What is going wrong. The reason you are looking is usually the thing to fix first.
• Your deadline. It changes both the price and who can take the work on.

Availability

• Remote support. Often within the hour in business hours, which covers most problems.
• Onsite visits. Same or next day in the metros, longer further out.
• New support contracts. Usually two to four weeks from quote to takeover.
• Hardware. In-stock models in days, indent orders in weeks.
• Projects. Quoted after a site visit or a scoping call.
• Connectivity. A new fibre installation is weeks, not days. Order it first.

Comparing Providers

• Ask what is excluded. Projects, hardware, licences and after-hours are the usual four.
• Ask for the response time in writing. And what happens when it is missed.
• Ask who holds the passwords. You should get administrator access if you leave.
• Separate the line items. Support, licences and hardware quoted apart.
• Ask about the notice period. Twelve months with no exit clause is common and negotiable.
• Ask how backups are tested. A backup nobody has restored from is a hope.

Frequently Asked Questions